CRM Settings

Customer sends consecutive messages:

When the customer sends multiple messages, only reply to one of them When the customer sends multiple messages, reply to each one

eBay message forwarding email:

Do not CC CC

Snoozed:

Processing deadline isHours Please ensure to follow up and complete by this time

eBay refund

Order refund review:

Refund without review Submit refund to system, refund will be processed after manual approval.

Dispute refund review:

Refund requests submitted during customer service inquiries, disputes, or returns will be processed immediately without review Refund requests initiated through customer inquiries, disputes, or return processes will be routed to the system as refund tickets and processed immediately after manual review.

Automatic refund after dispute escalation:

Auto refund to the buyer when they create dispute

Account	Dispute amount range	Refund review required	Enable status

+ Add row

Amazon refund

Order refund review:

Refund without review Submit refund to system, refund will be processed after manual approval.

Walmart refund

Order refund review:

Refund without review Submit refund to system, refund will be processed after manual approval.