Smart Support

 Sending Logs

Send messagesScenario	Send messagesRule	Enable status
Send message after order is created	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after payment for Order	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after Order is shipped	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after system splits and dispatches Order	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after Order delivery	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after Order return	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after Order refund	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
Send message after Order cancellation	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When opening a Case, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When closing a Case, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When a Dispute is opened, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When a Dispute is closed, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When opening a Return, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When closing a Return, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When receiving an order with a review, send a message	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit

Orders with disputes will not automatically receive feedback

Leave reviewsScenario	Type	Leave reviewsRule
When buyer makes payment	Positive feedback	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When buyer leaves a review	Positive feedback	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit
When order is shipped	Positive feedback	Custom template Rule settings, Edit No messaging rules, Edit There are currently {0} messaging rules, Edit